Return & Refund Policy

To ensure your convenience and that your orders reach you in the finest condition, please review our Purchase, Receiving & Return Policy before completing your order:

1. When Purchasing from the Website

We recommend adding all desired products and completing them in a single order; any order placed subsequently is treated as a new order and shipped separately.

Please verify the accuracy of your phone number and delivery address before submitting your order.

Once an order is confirmed on our website, preparation begins immediately; therefore, we do not make phone calls to confirm orders.

2. Order Inspection & Delivery Handover

We kindly request our valued customers to inspect orders upon arrival in the presence of the courier representative.

Orders must be received in full; partial delivery (accepting some items and rejecting others) is strictly not permitted.

If the order is not suitable, it may be returned immediately with the courier at the time of delivery, provided that the shipping fee is paid.

Please note that returns or exchanges are strictly not accepted after the courier departs, except in the event of an evident manufacturing defect.

3. Custom-Made & Bespoke Items

Custom and bespoke products are strictly non-returnable, as they are manufactured and tailored specifically according to individual customer requests.

4. Important Customer Notice

We prepare your order with love and utmost care; therefore, a lack of seriousness in receiving an order unfortunately results in permanently discontinuing any future service to the customer.

The order must be received in full and no partial receipt is allowed. Please ensure complete certainty and readiness before confirming your purchase.

5. Prepaid Order Refund Policy

For orders paid online via credit/debit cards or electronic wallets:

Refund Eligibility: A refund is issued if an order is cancelled prior to shipment, returned directly with the courier at the time of delivery, or verified to have an evident manufacturing defect upon receipt.

Refund Method & Customer Coordination: Shiny & Style never collects or stores sensitive cardholder details. For approved refunds, our customer support team will contact you directly via WhatsApp to coordinate the transfer to your preferred channel (Bank Transfer / InstaPay, or Mobile Wallet such as Vodafone Cash).

Processing Timelines: Funds are transferred within 1 to 3 business days for Mobile Wallets and InstaPay, and within 3 to 7 business days for direct bank transfers.

Shipping Deductions: When returning an item with the courier due to personal preference, delivery fees are deducted and the net product value is refunded. If the return is due to a confirmed manufacturing defect, a full 100% refund (including delivery fees) is issued.